At Pinnacle Coaching Services, we believe coaching and professional development assessments should be accessible and affordable especially for those who serve within public service. We view ourselves as "invested and trusted" partners with our clients throughout their endeavors.
Pinnacle has developed a distinct niche given its tailored and strategic focus for clients and their goals. Our company also provides bespoke coaching services as well as globally recognized leadership and emotional intelligence assessments to organizations at competitive prices, which have been used for recruitment, promotion, and executive development of their employees.
Whether you're a student or a recent graduate seeking a career in government service or the security profession, a seasoned professional interested in advancement, or simply wanting to embark on the next chapter of your journey, Pinnacle wants to be on the trek with you. Let’s embark on your endeavor together towards your summit.


Become a catalyst for change by using globally recognized and scientifically validated leadership and emotional intelligence assessments while receiving tailored coaching on leading change, conflict resolution, communication, and more.

Establish or advance your career through personalized, structured coaching to set and prioritize goals, identify strengths and areas for opportunity and growth while creating a roadmap for the career success you deserve.

Stand out as a qualified candidate by receiving expert feedback on your resume, cover letter, and application materials to make your package get noticed by employers and increase the chances of obtaining the role you want.

Be prepared for your next interview by receiving personalized coaching on presence, interviewing skills, and answering tough questions through mock interviews in order to make a lasting impression.

Obtain guidance, insight, clarity, and ongoing support as you navigate a career change or explore new opportunities in pursuit of your endeavors where we'll measure success using milestones.

Learn how to network effectively to expand your professional connections, cultivate your personal brand, and empower your online presence while building relationships that advance your goals.
The EQ-i 2.0® (Emotional Quotient Inventory 2.0) is a scientifically validated psychometric assessment designed to measure Emotional Intelligence (EI). Published by Multi-Health Systems (MHS), it is one of the most widely used EI instruments globally by organizations, consultants, and coaches for leadership development, talent selection, team effectiveness, and empowering overall performance. The administration of the EQ-i 2.0® is conducted online using a self-rating questionnaire consisting of 133 items, which takes approximately 20 minutes to complete.
EQ 360® Reports provide in-depth analyses by having those who work with you and know you personally provide feedback in addition to your self-assessment, which is derived from the EQ-i 2.0®. Allowing for unlimited raters (Managers, Peers, Direct Reports, Friends and Family), these observer ratings are compared with your self-assessment to provide you with a 360-degree view of your effectiveness. These reports are designed to provide invaluable insight and opportunities where strengths are revealed and blind spots are recognized, which will help manifest self-awareness for your continued growth and professional development.
The EQ-i 2.0® is based on the Bar-On model and measures EI through five composite scales further divided into 15 subscales (competencies):
· Self-Perception: Self-Regard, Self-Actualization, Emotional Self-Awareness
· Self-Expression: Emotional Expression, Assertiveness, Independence
· Interpersonal: Interpersonal Relationships, Empathy, Social Responsibility
· Decision Making: Problem Solving, Reality Testing, Impulse Control
· Stress Management: Flexibility, Stress Tolerance, Optimism
Pinnacle Coaching Services offers EQ-i 2.0® and EQ 360® Workplace/Leadership Reports with Debriefs, which are competitively priced and generally lower in cost due to our commitment in offering affordable prices to our customers. Sample reports can be viewed below.
The Leadership Circle Profile® (LCP) is a true breakthrough among 360-degree profiles where it is known as the gold standard for leadership transformation instruments. It is the first to connect a well-researched battery of competencies with the underlying and motivating habits of thought. It reveals the relationship between patterns of action and internal assumptions that drive behavior. Ultimately, the LCP navigates to the source of behavior to manifest greater leverage on constructive change. Furthermore, unlike most profiles that take hours to interpret, the LCP integrates all this information in a way that brings the key issues to the surface instantly. The data in the LCP reveals itself in seconds based upon its dynamic presentation. At a glance, a holistic analysis is depicted and accessible thereby putting leaders in touch with what is working, what is not, and why. In most organizations, this treasure trove of information remains buried whereas the LCP makes it easily accessible while it creates a foundation on which ground breaking change can occur at a higher level and sustainable pace especially when it is paired with professional coaching within a leadership development plan.
The LCP is the only instrument that measures the two primary leadership domains — Creative Competencies and Reactive Tendencies. It measures underlying beliefs and assumptions—the habits of thought that run much of our behavior. As leaders gain these insights, they have much higher leverage to make transformative change. The LCP's self-assessment consists of 124 questions, which takes about 15-20 minutes to complete. Raters will also take a survey of 124 questions and will also provide open-ended feedback based upon three questions that are provided. The Institute for Psychological Research and Application (IPRA) has confirmed through rigorous statistical and methodological analyses that “The Leadership Circle Profile is an internally consistent, valid measure for leadership development. The psychometric properties of Leadership Circle Profile are strong.”
In furtherance of making one's investment in their professional development more affordable, Pinnacle Coaching Services offers Leadership Circle Profile® Reports with Debriefs at competitive prices. Our assessment packages are generally lower in cost due to our commitment to our customers. A sample LCP report can be viewed below.

As a managing partner of Pinnacle Coaching Services, Robert Baggett brings over 25 years of public service experience as a Federal law enforcement administrator, diplomat, educator, state and local law enforcement officer, and oversight professional to our company. He has also held several professional association and nonprofit leadership positions in organizations such as ASIS International, Association of Certified Fraud Examiners (ACFE), Federal Law Enforcement Officers Association (FLEOA), International Coaching Federation (ICF), and Scouting America.
Since 2005, Robert has taught undergraduate and graduate courses in public administration, criminal justice, security management, general education, and criminal law at several universities across the United States. Over the years, such unique experiences have enabled Robert to develop and implement professional development programs for organizations while partnering with clients to achieve their personal and professional goals.
As an established Professional Coach with over 500 coaching hours, Robert holds the Professional Certified Coach (PCC) credential from the ICF and the Certified Professional Career Coach (CPCC) credential from the Professional Association of Résumé Writers and Career Coaches (PARWCC). He is also a certified assessment provider for the EQ-i 2.0® and EQ 360® , which are the leading assessment tools for measuring emotional intelligence. These scientifically validated instruments deliver critical insights that improve leadership, team effectiveness, and overall performance. Robert is also a certified assessment provider for the Leadership Circle Profile®, which has become one of the most eminent leadership 360 assessments throughout the world.

"Be the Hero of your own story."
Robert believes everyone has the potential to succeed in their endeavors; however, sometimes a little guidance and support may be needed during the expedition to their summit . Robert's coaching methodology leverages a holistic lens and empowers clients to unlock their full potential through the application of critical and strategic thinking, which promotes problem-solving, innovation, and conflict resolution. This approach enables clients to glean deeper perspectives and gain clarity as they seek to not only turn the page of their next chapter, but become the hero of their own story.

Over the years, Robert has helped students, recent graduates, and career professionals land their dream jobs in public service, foreign affairs, and the security management professions. He has aided clients in developing personalized professional development plans to obtain promotions and empowered them to achieve their vision of success. Check out some success stories of Robert’s clients below to see how he can help you reach your goals. It is never too late to take that first step on your trek to success!
"I began working with Robert as a professional coach because we were in the same career field where he has had such great success. Working with him as my coach, he has helped me to dig deeper into what I am really looking for in my career and my life goals. Robert helped me to develop the confidence in finding answers for myself. He is not afraid to ask hard hitting questions that helped me to determine that just because it is the direction I have been going, doesn’t mean it can’t change to better suit what I really want out of my career and life.
Working with him, I have developed as a leader in my federal career, started a personal business, and found happiness in my current path. He always demonstrates the upmost professionalism, but has also become a very trusted friend. Working with Robert as a coach has been one of the best decisions in my career."
- Michelle B.
"I had the pleasure of meeting Robert Baggett while taking his criminal justice class at the University of North Florida in 2006-2007. Even after graduating, I continued to seek his guidance on various matters, including resume development. Robert consistently provided valuable advice, offering honest and insightful feedback that proved invaluable.
As I got to know Robert better, my trust in his counsel grew. His expertise in the criminal justice field is unparalleled, and he remains up-to-date on the latest job trends and employer expectations. I highly recommend seeking Robert's advice – his guidance has been instrumental in my personal and professional growth."
- James M.
"The first time I ever met Robert Baggett was at the Spring 2024 Internship and Career Expo at the University of Central Florida. He was in one of the panel of speakers amongst other agencies. In many ways he stood out, as I was easily able to recall his name when I chose my classes for Fall 2024. As a recent graduate, I needed guidance on opening pathways of opportunities for myself. I have found with his assistance the confidence, insightfulness and guidance of fine tuning my resume and my LinkedIn profile. His recent assistance with fine tuning my resume has opened up new employment opportunities for myself and I couldn't be more grateful.
I have found Robert to be a great asset in finding my pathway in the criminal justice field, along with keeping me informed with new opportunities. I continue to seek his advice on any professional matters that come my way, and I highly encourage and recommend him to any future and post graduate students with any questions and advice."
- Ramey B.
"It is with deep gratitude and admiration that I write this testimonial for Robert Baggett. I was fortunate to meet Robert in 2021 as a California State University East Bay student. The content and quality he offered led to me taking four of his Criminal Justice classes, yet his expertise and knowledge did not end there. Robert made himself available to his students even beyond graduation, and I would have no idea what a gift that would be. His breadth of academic achievements and career experiences make him an unparalleled resource.
Robert's educational achievements, including earning multiple advanced degrees—JD, MPA, MSS—and esteemed certifications such as CFE, PCC, and CPP, showcase his dedication to continuous learning and expertise across diverse fields. As a student navigating academia and career decisions, I was fortunate to have Robert extend his wisdom and unwavering support. Even after being my professor, he took the time to listen and learn about my background and interests. Robert not only guided me through choosing the graduate program that aligned with my goals and aspirations, but also provided invaluable letters of recommendation for both job and graduate school applications. His insight, encouragement, and tangible support have shaped my academic and professional journey.
As someone dedicated to public service, Robert has taken the time to provide thoughtful and tailored advice, which I have aptly applied. If public service interests you, Robert's resume boasts experiences that showcase his expertise in this area. From a role as a diplomat for the United States Department of State to working for the USDA, Robert's public service commitment and knowledge are rich resources.
Robert’s impact extends far beyond academics. He inspired me and instilled confidence in my ability to seek new roles and pursue knowledge to help me excel. I am grateful for his guidance and for the example he sets as an educator, mentor, and advocate for his students. I wholeheartedly recommend Robert for those seeking direction, inspiration, and advancement in academia, career, and life's next steps."
- DeAnna T.
"I highly recommend Robert Baggett as a mentor and coach, drawing from his extensive and diverse experience in both government and professional coaching. With over 20 years in federal, state, and local governments, Robert possesses a deep understanding of the complexities of public service and the unique challenges that professionals face within these systems. His leadership roles, especially with the Federal Asian Pacific American Council (FAPAC), have equipped him with invaluable insights into fostering growth and success in individuals and teams.
Robert's ability to navigate professional paths while emphasizing the development of servant leadership qualities makes him a standout coach. In environments where competition can sometimes overshadow personal growth, Robert’s commitment to helping mentees hone their leadership skills in a supportive and goal-oriented manner is exceptional. His focus on the holistic development of mentees—encouraging them to recognize and cultivate qualities that often go unnoticed—distinguishes him as a truly impactful mentor.
He invests considerable time and energy into understanding his mentees' needs, ensuring that each coaching session is tailored to their specific concerns and career aspirations. His approach helps individuals build the confidence and skills necessary to succeed and thrive in their careers, all while fostering a sense of purpose and service to others.
Anyone fortunate enough to work with Robert Baggett would benefit from his wealth of knowledge, strategic thinking, and genuine commitment to their success. His track record speaks volumes about his ability to guide others towards achieving their fullest potential in both their professional and personal lives."
- Heather R.
"I had the privilege of taking a course under the instruction of Robert Baggett in 2022 as I attended California State University, East Bay. As a transfer student majoring in Criminal Justice, I had a general understanding in regards to the various paths I could pursue; however, Robert provided me with a new found sense of direction at a very critical stage in my education journey. I quickly realized that Robert is not only a highly respectable and dedicated professor, but he is a mentor who always finds a means to prioritize and provide insight to those seeking his counsel.
With that being said, to those who look to pursue the field of public service, I cannot emphasize how beneficial the guidance of Robert means to me as a recent graduate transitioning into the professional field. I can confidently state that I would not be where I am today without the help of Robert, and I look forward to seeing the positive impact he makes on others as he directs his focus towards coaching students, fellow recent graduates, and those seeking promotional opportunities in their field."
- Joseph S.
"Robert is a skilled communicator and highly dedicated to his work. His experience in government management and higher education, coupled with his leadership in numerous professional organizations, make him an ideal addition to the professional coaching field. Robert has provided expert advice based on his extensive work experience, knowledge, and attention to detail. He wants others to succeed and will take the time to ensure those he is working with receive outstanding guidance."
- Lindsey M.
Please reach us at robert@pinnaclecoachingservices.com if you cannot find an answer to your question.
The International Coaching Federation (ICF) defines coaching as partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential. The process of coaching often unlocks previously untapped sources of imagination, productivity and leadership. Coaching is distinctively different from consulting, counseling, and mentoring.
Part of working with me as a coach is that I will ask a lot of you - maybe more than you have ever been asked. Please be willing to experiment with fresh approaches and be open to new ideas. This will help you to reach your goals and live an integrated and fulfilled professional life, using the gifts you have and honoring your professional values more easily.
With that said, please be willing to:
• Trust the Coaching Process
• Experiment with New Ideas
• Be Coached as a Whole Person
• Design the Coaching Plan Together
• Trust Your Gut; Your Instincts; Your Intuition
• Tap into Your Creativity and Resourcefulness
• Commit to Agreed-Upon Number of Sessions
• Set Goals and Commit to Accomplishing Them
• Get the Support You Need to Address Areas of Opportunity
• Set the Agenda for Each Coaching Meeting; It’s All About You
• Be Responsible for YOUR Results. Your Success is directly related to Your Commitment and Efforts Made
Our first session will consist of introductions. We’ll discuss roles, responsibilities, and expectations during our coaching engagements. We’ll also identify goals and develop a plan of action for you to achieve these goals. Throughout our continuing sessions, we’ll explore any challenges you are facing, identify and examine opportunities, implement practices, and enable accountability as we constantly evaluate progress together. At our final session, we’ll assess our engagement during the coaching process, reflect upon the growth you’ve made, and identify future goals as your journey continues.
Coaching draws out the intelligence and wisdom of the client rather than taking on a role of advising or being an expert consultant. Likewise, therapeutic or counseling approaches are distinct and different from coaching’s methodology. However, coaching can address personal issues (if you want to) or life conditions that have an impact on professional effectiveness.
Our coaching partnership is based on mutual trust and respect. If I say or do anything that is at odds with our agreed-upon way of working, please let me know. If at any time, you want to redefine our agreement, please tell me. I am committed to working with you to produce outcomes you seek, in a manner that works best for you.
As a credentialed coach and member of the International Coaching Federation (ICF), our coaching sessions will remain confidential in accordance with the ICF Code of Ethics. As your professional coach, I have an ethical duty and responsibility to not disclose any information obtained during the course of our coaching relationship without your expressed permission as the right to confidentiality belongs to you as the client.
If a client is feeling stuck in their career, I work with them to identify the root cause of their dissatisfaction. This may involve exploring their values, interests, and skills, as well as any external factors that may be impacting their career. From there, we develop a plan to address these issues and move towards a more fulfilling career.
During our coaching sessions, we will define and measure success by continually tracking progress toward clear and measurable goals that were established during our coaching engagement. It is natural for goals to pivot and change during the coaching process as priorities may shift as topics are explored.
Coaches have the ability to set their own costs for the services they provide. With this said, it is encouraged that individuals and organizations who are interested in receiving coaching services conduct their due diligence to assess whether one's coaching fees are reasonable for the services rendered in the current market. In order to become more informed as a consumer, I recommend exploring the answers to the following questions below, which I have personally used as a guide when I seek coaching services. Ultimately, coaching is truly an investment in one’s continued professional development where one should assess the fair market value, quality, and cost of the services being offered.
1) Can a coach's claimed professional qualifications and accomplishments be verified?
2) Is the coach a member of the International Coaching Federation or a similar coaching organization?
3) Does the coach possess any credentials or certifications associated with the coaching profession?
4) Can such credentials or certifications be independently verified?
5) Does the coach seek continuing training and education in order to bolster their coaching capabilities?
6) Does the amount of coaching experience a coach has accumulated, coupled with their training, credentials, and certifications, personally justify to you the amount that is being charged for services?
According to the International Coaching Federation (ICF), an ICF Credential is a professional certification indicating that a coach has met specific standards and requirements designed to develop and refine their coaching skills. It is an indication that a coach is dedicated to upholding strong principles of ethical behavior in coaching. An ICF Credential shows a coaches’ clients and peers they are committed to the coaching industry and to developing themselves as a coaching professional. Holding a credential – especially an ICF Credential – is extremely important to today’s coaching clients. The 2022 Global Consumer Awareness Study found that 85% of coaching clients say it’s important or very important that their coach holds a certification or credential. Earning an ICF Credential provides a coach with instant credibility and increased visibility to prospective clients. ICF offers three credentials, corresponding with the quantity of education and experience required to earn it. The credentials are:
Associate Certified Coach (ACC) – Completed 60 hours of coach specific education and 100 hours of client coaching experience
Professional Certified Coach (PCC) – Completed 125 hours of coach specific education and 500 hours of client coaching experience
Master Certified Coach (MCC) – Hold or have held a PCC Credential, completed 200 hours of coach specific education and 2,500 hours of client coaching experience
Anyone can label themselves a coach. However, ICF-credentialed coaches are professionals who have met stringent education and experience requirements, and have demonstrated a thorough understanding of the coaching competencies that set the standard in the profession. Additionally, they adhere to strict ethical guidelines as part of ICF’s mission to protect and serve coaching consumers.
The Certified Professional Career Coach (CPCC) credential is a highly respected certification issued by the Professional Association of Résumé Writers & Career Coaches (PARWCC) that equips career coaches with comprehensive coaching frameworks and methodologies. Recognized for its rigorous standards, the CPCC certification establishes professionals as experts in navigating career transitions, promotions, and professional growth. This credential signifies a commitment to delivering impactful, results-driven coaching services that meet clients’ diverse career needs. CPCC-certified coaches are regarded as leaders in career development, boosting both client trust and professional reputation.
Yes. Pinnacle Professional Development Consulting Services, LLC, DBA Pinnacle Coaching Services, is registered with SAM.gov. Our Unique Entity ID is T7AGKY8AHS39.
The EQ-i 2.0® is used across the employee lifecycle but is most effective for leadership development. Emotional Intelligence (EI) is key to building relationships, motivating others, and leading effectively. The EQ-i 2.0® and EQ 360® provide leaders with insight into their EI profile, combining self-ratings with feedback from others to identify strengths and areas for growth. These insights are often used in coaching and tailored training programs to maximize leadership potential.
The EQ-i 2.0® compares results to a reference population (Norm Group) to provide context. Two main norm types are available: General Population and Professional Norms. Region-specific norms include: Global, US/Canada, UK/Ireland, Sweden, Denmark, Netherlands, Australia, and South Africa. This ensures results are interpreted in the most relevant context for each individual.
An employee’s skills and qualifications are important for success within their role. An employee’s emotional intelligence can be just as important, if not more so, for fulfillment within, or potentially beyond, their current role. The EQ-i 2.0 Workplace Report is designed to be used in instances of coaching and development situations in work settings for an individual at a non-management
level. It helps coaches focus on the impact of emotional intelligence at work and offers suggestions for working more effectively in one’s role, with colleagues, supervisors and clients.
Every company has experienced instances where a leader within the organization shows strengths in core competencies necessary for the role, but may be exhibiting EI blind spots of which peers are taking notice. A company can find an employee that exhibits great work ethic and is an emerging star amongst his/her peers, while showing comparable traits to leaders within the organization. In both scenarios, the Leadership Report can be used when honing in on leadership development, executive development and coaching, and developing high potential leaders. The Leadership Report examines results through four key dimensions: Authenticity, Coaching, Insight, and Innovation. The report also contains insights on the possible implications of results, and which skills have the highest potential of becoming leadership derailers. Strategies for development will be provided with the aim to attain true leadership potential, while being able to compare results against top leaders as a benchmark.
When working in an organization, it’s important to be cognizant of the impact of one’s actions on colleagues. The EQ 360 report offers an in-depth analysis by having those that work with an individual and know them personally provide feedback in addition their self-assessment to provide a 360 degree view of his or her effectiveness and EQ competencies. This report can be used for results specific to a workplace context, enabling career and organizational development. It identifies blind spots, strengths, and developmental opportunities in the workplace. The Workplace 360 report lends itself well to a follow-up with the same group of evaluators to compare results and track progress.
When looking at a potential, new, or existing leader within an organization, it is not only important to gain an understanding of their performance in the workplace; but also for them to gain insights into their performance as a leader by peers, direct reports and supervisors. Similar to the Workplace EQ 360, the Leadership EQ 360 Report allows for an unlimited number of raters to provide feedback and provides insights into opportunities for development. The Leadership 360 report lends itself well to a follow-up with the same group of evaluators to compare results and track progress.
The LCP is the only 360 assessment that measures both Creative (key) Competencies and Reactive Tendencies. In this way, it gives the client far greater insight into how they are thinking and what they are doing that limits the full deployment of their creative competencies. This analysis is unique to the LCP. Other 360 assessments are of a previous generation—good in their time, but the LCP sets a new standard as a leadership transformation instrument.
Given the instrument's construction, individual leaders and leadership teams in any private or public organization will benefit from the LCP. Furthermore, educators, HR professionals, coaches, psychologists, researchers and any individual or organization that wishes to improve the effectiveness of leadership and understand the underlying assumptions that drive it will find added value in the LCP.
Once you schedule a debrief coaching conversation regarding your LCP results, you can expect to:
1) Explore your current context, role, and environment.
2) Consider some key areas that influence your leadership.
3) Become aware of how the qualitative results integrate into your graph and results.
4) Gain clarity about your current results through an exploration of your LCP profile graph, scores, and report.
5) Explore new insights and considerations about the why of your results, and become more aware of what is opening up.
6) Leave with new awareness, clarity, and an action item to deepen that awareness.
The Leadership Circle Profile® (LCP) Manager Edition is a powerful version of the LCP. It is designed and fine-tuned for mid-level and front-line managers, supervisors, and team leaders tasked with the deployment and execution of the overarching direction of the organization, which makes the LCP Manager Edition is an innovative 360 leadership assessment.
Pinnacle Coaching Services offers affordable career and leadership coaching, mentoring, and professional development assessments for public service, foreign affairs, law enforcement, security professionals, recent graduates, and students as well as organizations. Let us be your "invested and trusted" partner who can help you achieve your goals.
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